F.A.Q.

Frequently Asked Questions

Shopping

Do you have an actual consignment store?
No, we are a semi-annual sale held for just two days at a time at a rented location.

Is there a cost to shop the sale?
No, the sale is always free to shop at! Just pay for whatever you purchase.

What forms of payment do you accept?
Currently we accept cash, credit (everything except American Express), and personal checks with a valid VA license.

What should I bring to hold my items in?
Please consider bringing a laundry basket or clear bin to carry your items in during the sale. We generally do not supply bags to our shoppers.

Click for more details on The Village Closet shopping experience

 

Selling + Consigning

Is there a cost to sell your items at the sale?
As a seller/consignor, you receive 60% of the sales of your items, minus a $10 Consignor Registration Fee to offset the cost of the facility rental, advertising, and supplies. The fee must be payed FIRST before your consignor ID and login information become active.

How can I pay the $10 Consignor Fee?
The easiest and preferred method of payment is via PayPal. Click on the “PayNow” button on the consignor page. To send a check via snail mail, please contact us to request our address. Your consignor login information will become active as soon as we receive and process your payment.

Do I have to sign up before the sale to consign?
Yes, consignors must be registered prior to the sale. Registration will be open until full. For more information on registering, please visit the consignor page.

What kinds of items can I consign?
Items must be gently used, in great condition to consign at the sale. For more specifics, please visit the accepted items page.

When can I drop off my items for the sale?
Closer to sale date, consignors will be able to choose from a number of drop off slots several days before the sale.

Is there a minimum or maximum number of items I can consign?
This varies from sale to sale, but as of our April 2013 sale, consignors may bring 200 hanging/clothing items and up to 100 additional items, with a 300 item cap. We do strongly encourage consignors to sell a minimum of 25 items.

What happens to items that do not sell?
Consignors have the choice to either pick up unsold items or have them donated. When they enter their items in the system, they will choose to donate or not. Each sale items are donated to different charities.

When will I get my check?
Consignors will receive their checks within 3 weeks of the sale date.

Registered consignors… go here for specific help and resources on tags, item entry, registration, ect.

 

Volunteering

Can I volunteer to help work the sale?
Yes! Please contact us or visit the volunteer page to let us know you are interested in volunteering. You may sign up for 3-4 hour shifts. Exact shifts become available closer to the sale date. Please also note that there is a cap on the number of volunteers we can accept.

What do I receive for volunteering at the sale?
Volunteers receive an additional 5% of the sales of their items (65%) PLUS a Pre-Sale pass to get into the sale even before consignors! Work two shifts and receive another 5% of your sales (for 70% total of your sales).

What if I want to work more than one shift, or volunteer family members for a shift?
Volunteering for two shifts earns you 70% of your sales. If you sign up family members for a shift under your same consignor ID, you also earn additional passes to the pre-sale. You cannot earn more than 70% of your sales for volunteering multiple shifts.

Do I have to be a consignor to work the sale?
No! Anyone can volunteer. Volunteers who are not workers get access to the Volunteer Pre-Sale and are the FIRST to shop the sale!

Still have questions? Please feel free to contact us!